Three mobile network goes DOWN across the UK


Three mobile network goes DOWN across the UK leaving thousands of customers unable to make calls or get online

  • The first reports of problems with the Three network came in about 08:47 BST
  • This had turned into a flood of reports from across the country by 09:15 BST 
  • Three says it is aware of a problem with its network and is working to fix it 

The Three mobile network has gone down across the UK leaving thousands of customers unable to access the internet or make phone calls. 

First reports of a fault with the network were submitted to the DownDetector website at about 08:47 BST, with a flood of complaints coming in by 09:15 BST. 

Of those reporting problems 52 per cent say it is with their mobile phone, 26 per cent are getting no signal and 21 per cent can’t get access to the mobile internet.  

A Three UK spokesperson said they were aware there was an issue with the network and were ‘working hard to fix it’ as quickly as possible. 

The Three mobile network has gone down across the UK leaving thousands of customers unable to access the internet or make phone calls

The company apologised for the outage, saying: ‘We know how vital communications are at the moment and are sorry for any inconvenience caused.’ 

Users from across the country have taken to twitter to express concern over the lack of connection, with many tweeting ThreeSupport to ask about any outage.

So far the company have not posted on social media about any problems with the network, leaving users to scramble for information. 

Tom Penny tweeted: ‘No service in Leicestershire here for me or my wife, or Derby according to Twitter. Smells of a National outage but Three have not recognised any issues.’

Twitter users @MrPotHoleUK tweeted Three Support to query whether they were working on a mast in his area – as there was no mobile connection. 

Matt Cheetham said the outage coincided with a problem with his Virgin Broadband.

‘Both my Virgin media cable broadband and three mobile signal died at the same time. I was in the middle of a call with work and I couldn’t even text to say what had happened. Lord. I just had to walk to connect to a different cell tower,’ he Tweeted.

Other users expressed concern accessing support, with Jess Rose Dawes saying there were no live chat operators available on the website.

Of those reporting problems 52 per cent say it is with their mobile phone, 26 per cent are getting no signal and 21 per cent can't get access to the mobile internet.

Of those reporting problems 52 per cent say it is with their mobile phone, 26 per cent are getting no signal and 21 per cent can’t get access to the mobile internet.

It has caused problems for thousands of people working from home, including Amy Sparrow who tweeted that she had ‘no service’ again.

‘Hi @ThreeUK it’s becoming impossible to work from home when you have no service. This is becoming more and more common. what’s going on?’

Laura Victoria Rhodes says the service has been getting worse over the past few years, tweeting that she will be switching to another network in February.

‘Oh great @threeuk is completely down again. In a few years it’s gone from being a great phone network to a terrible one. Will be switching in Feb – is anyone I know on EE? Do they have decent network coverage in London?’ 



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