Greggs warns its outlook is uncertain due to increased Covid restrictions

Greggs has warned its outlook is uncertain due to increased coronavirus restrictions put on customers after sales slumped by 30 per cent since it reopened in July.

The high street bakery chain said it is in talks with staff over cutting employee hours ‘to minimise the risk of job losses’ when the furlough scheme ends next month.

The food-to-go specialist said it suffered a ‘challenging month’ in August, as the closure of seated areas meant it was unable to benefit from Eat Out to Help Out.

High temperatures also made August a ‘difficult month’ for trading, but more people ate outside of their homes in September which it believes drove improvements.

Since reopening on July 2, the Newcastle-based firm’s like-for-like sales averaged at 71.2 per cent of its levels from 2019 for the 12-week period to September 26.

High street bakery chain Greggs said sales have picked up over the past month but August was a ‘challenging month’. One of the firm’s stores in Leeds is pictured on June 18 after it opened

An employee at a branch of Greggs in Leeds carries a tray after the store reopened on June 18

An employee at a branch of Greggs in Leeds carries a tray after the store reopened on June 18

In the past month, covering the four weeks to September 26, like-for-like sales were at 76.1 per cent of its levels from the same period last year, as trading improved.

The company said it has reviewed its trading operations as it looks to ensure its ’employment costs reflect the estimated level of demand from November onwards’.

Analysis: Greggs firms up flaky sales with a shift to click and collect


Greggs had very flaky sales during August as warm temperatures put customers off its hot pastries and it was unable to benefit from the Eat Out to Help out scheme as seats weren’t available in its outlets. 

September has seen its stores bringing home the bacon again though, as more people left home and popped in or picked up products using its click and collect service, which has been rolled out nationwide. 

Sales had crumbled earlier in the summer but over the four weeks to 26 September, like-for-like sales had recovered to 76.1 per cent of the level the firm saw this time last year. 

Customers are being rewarded with the return of its celebrated Belgian bun as the firm brings back a broader range of its products.

Greggs shows it is keeping up with the nation’s changing appetite for online sales, and now customers can also order Greggs deliveries on the Just Eat app in many cities. 

The pandemic has still taken a big bite out of business and with trading activity expected to remain below normal for the foreseeable future, some employees are being asked to reduce their hours to compensate and minimise job losses. 

But Greggs has taken its expansion programme out of the freezer and plans to open 20 new shops which can be easily accessed by car, to take advantage of changing snacking and shopping habits.

Spikes of infection rates are also having an impact on its supply chain with disruption to a distribution centre in Leeds and a factory in Newcastle after small outbreaks. 

The company says there is a risk of low-level disruption through the coming months. 

Greggs returned to a positive net cash position during September and the success of the shift to digital sales is likely to be key for Greggs as it needs to operate at 80 per cent of 2019 sales to break even. 

The chain’s clever advertising campaigns have successfully targeted lunchtime workers over the past few years, but with millions forced to work from home, it will have to double its efforts to pitch its pastries to different markets.

Susannah Streeter is a senior investment and markets analyst at Hargreaves Lansdown

Greggs told investors its ‘immediate priority’ is to complete the consultation and confirm the financial impact of the move when the consultation ends in November.

The update came as the chain said that sales have picked up over the past month, as it continues its recovery following the coronavirus pandemic.

Greggs said its digital business is ‘developing quickly’ after increased investment during the lockdown period, partnering with food delivery operator Just Eat.

Greggs, best known for its sausage rolls and vegan snacks, said it had launched a consultation with union and employee representatives.

‘Our aim is to minimise the risk of job losses by negotiating reduced hours in our shops,’ it said.

A spokesman added: ‘The outlook for trading remains uncertain, with rising Covid-19 infection rates leading to increasing risks of supply chain interruption and further restrictions on customer activities out of the home.

‘In these challenging conditions our teams continue to work hard and have proven our ability to operate with social distancing and adapt to new digital channels.’

Last week Prime Minister Boris Johnson told Britons to work from home where possible and ordered restaurants and bars to close early to tackle a spike in the pandemic, with new restrictions likely to last six months.

The government has said it is also mulling tougher restrictions.

Greggs was performing well before the crisis its shares hit a record high of 2,550p in January. But they closed yesterday at 1,219p, down 47 per cent in the year to date.

In January, thousands of Greggs staff were told they would receive a £300 one-off payment after a ‘phenomenal year’.

All employees at the firm shared a £7million payment after shareholders received a £35million special dividend last October.

Julie Palmer, partner at corporate restructuring firm Begbies Traynor, said today: ‘This crisis has affected all businesses, and Greggs is no different. 

‘In the process of becoming a high street icon in recent years it was able to give all its staff a £300 bonus in January, but that card has completely turned with consultations taking place over the future of many jobs.

‘While the bakery was almost a perfect, efficient business model before the pandemic, it is ill equipped to thrive during it. 

‘Greggs has suffered from not being eligible for Eat Out To Help Out and its partial reliance on city centres being filled with office workers on their lunch breaks. As such, it has been a struggle to get back into profit, but September is showing recovery with loyal customers, or even fans, helping its cause.

‘Greggs will undoubtedly survive and be able to thrive once again, but its struggles tell the story of every business in the UK. What worked before the pandemic may not work during it. 

‘It, like many others, must adapt and change to the way that the world now works. The bonus is that this will make the business stronger for when the crisis is over.’

Greggs said its digital business is 'developing quickly' after increased investment during the lockdown period, partnering with food delivery operator Just Eat (pictured last week)

Greggs said its digital business is ‘developing quickly’ after increased investment during the lockdown period, partnering with food delivery operator Just Eat (pictured last week)