Furious Robbie Williams fan is denied a refund after missing start of show due to traffic chaos – but who is in the right?

A furious Robbie Williams fan has been denied a refund for two tickets to the British popstar’s Perth concert after she and her daughter missed the beginning of the show. 

Janette Hyder, from Burns Beach, Western Australia, had purchased two $200 tickets for Williams’ XXV World Tour on Thursday November 30, but missed out on seeing the supporting acts and the start of the main show due to a gridlocked traffic jam.

Ms Hyder claims it took her more than five hours to get from her home to the concert at Nikola Estate, Swan Valley, after an official concert shuttle bus became stuck in traffic, according to PerthNow,

As a result, Ms Hyder missed the pre-show entertainment acts Gaz Coombes, Lufthaus and YO! MAFIA, and part of Williams’ set. 

Event organisers Mellen Events and Nikola Estate apologised for the shambolic traffic situation the next day, encouraging any affected ticket holders to get in contact. 

A furious Robbie Williams fan has been denied a refund for two tickets to the British popstar’s Perth concert after she and her daughter missed the beginning of the show 

‘Regarding the traffic issues experienced at last night’s Robbie Williams concert, we share your disappointment and frustration,’ an official statement read. 

‘We sincerely apologise for the inconvenience this caused; we acknowledge the traffic delays that people experienced were extremely inconvenient.’

‘We are currently working with the venue and the venue’s traffic management team to mitigate this for tonight’s show,’ Mellen Events added.

Janette Hyder (left, with a friend)  had purchased two $200 tickets for Williams' XXV World Tour on Thursday November 30, but missed out on seeing the supporting acts and the start of the main show due to a gridlocked traffic jam

Janette Hyder (left, with a friend)  had purchased two $200 tickets for Williams’ XXV World Tour on Thursday November 30, but missed out on seeing the supporting acts and the start of the main show due to a gridlocked traffic jam

Ms Hyder decided to send a letter demanding a refund. 

‘Robbie was brilliant to say the least, but we paid to see the whole of the show and lost precious time to spend with our friends from over east,’ she wrote.

Ms Hyder said she’d managed to get a lift home with friends, as she wanted to avoid catching the shuttle bus again. 

Ms Hyder claims it took her more than five hours to get from her home to the concert at Nikola Estate, Swan Valley, after an official concert shuttle bus became stuck in traffic. (Pictured: Text messages sent by Ms Hyder to a friend while stuck in traffic before the concert)

Ms Hyder claims it took her more than five hours to get from her home to the concert at Nikola Estate, Swan Valley, after an official concert shuttle bus became stuck in traffic. (Pictured: Text messages sent by Ms Hyder to a friend while stuck in traffic before the concert) 

Yet even in a car, Ms Hyder said she was stranded at the venue for three hours after the show ended at 10.50 due to the traffic situation. 

To make matters worse, Ms Hyder said there was ‘nowhere to buy water’ and complained that the portaloos ‘were out of paper, water and full to the brim’. 

Mellen Events allegedly denied Ms Hyder’s request for a refund, claiming the issue should be taken up with a traffic management company. 

Mellen Events allegedly denied Ms Hyder's request for a refund, claiming the issue should be taken up with a traffic management company

Mellen Events allegedly denied Ms Hyder’s request for a refund, claiming the issue should be taken up with a traffic management company

Ms Hyder wasn't the only concertgoer to complain - many flooded social media to rant about being impacted by the traffic chaos. (Pictured: The traffic fiasco outside Robbie Williams' concert on November 30)

Ms Hyder wasn’t the only concertgoer to complain – many flooded social media to rant about being impacted by the traffic chaos. (Pictured: The traffic fiasco outside Robbie Williams’ concert on November 30) 

Ms Hyder wasn’t the only concertgoer to complain – many flooded social media to rant about being impacted by the traffic chaos.

Some said they were forced to walk 2km to reach the main entry because of the gridlock, while others claimed they were forced to sleep in their cars because they couldn’t get home. 

‘Was supposed to be going to the Robbie Williams concert with Mellen Events but the sh** show that went on last night with traffic chaos and lack of organisation totally puts you off going,’ one ranted. 

Some said they were forced to walk 2km to reach the main entry because of the gridlock, while others claimed they were forced to sleep in their cars because they couldn't get home. (Pictured: The traffic fiasco outside Robbie Williams' concert on November 30)

Some said they were forced to walk 2km to reach the main entry because of the gridlock, while others claimed they were forced to sleep in their cars because they couldn’t get home. (Pictured: The traffic fiasco outside Robbie Williams’ concert on November 30)

‘What a shame Perth concert organisers ruined the night for some people with their s**t planning,’ another raged, adding: ‘People sleeping in their cars because they couldn’t get out after the show had finished! Nightmare!’

Another agreed: ‘Whoever gave the go-ahead for allowing him to play at this venue needs to be sacked! Absolutely no thought about the logistics.’

Tickets for Williams’ second last show of his XXV World Tour started at $150, going up to a steep $345 for the ‘Millennium VIP Package’.

The carpark opened at 3.30pm and was advertised as being a 10-minute walk to the main entrance, with all parking having been pre-paid by ticket holders.

Read more at DailyMail.co.uk