A popular restaurant is under fire for charging a 25 per cent surcharge on a public holiday after a patron noticed the fee written in small print at the bottom of its menu.
The patron visited Andonis Café & Bar in Brisbane’s southern suburb of Yeerongpilly, on the Queensland Labour Day public holiday on May 1.
While looking over the menu, the diner noticed the restaurant imposed a 25 per cent surcharge on items ordered on the public holiday.
A picture of the menu showing the surcharge was shared to Reddit on Monday, with the caption ‘How much is too much for a public holiday surcharge?’
Diners who order the $23.60 ‘Naked Greek Yiros’ or ‘The Barramundi’ for $28.30 on the public holiday would be charged $29.50 and $35.38 respectively.
Andonis Café & Bar in Brisbane’s southern suburb of Yeerongpilly is under fire after a patron noticed its 25 per cent surcharge on public holidays (pictured)
The Reddit post has received more than 550 comments, with many claiming the surcharge was too high.
One person said 25 per cent was ‘extorting customers’ while another called the surcharge ‘robbery’.
‘25% = I eat elsewhere,’ one person commented.
‘Seriously. Almost $25 for a gyros is already too much let alone 25% surcharge,’ another person wrote.
‘Jesus, I thought 15 was pushing it but 25 is absolutely over the top,’ a third added.
Others found the restaurant’s 7 per cent surcharge for splitting a bill between patrons was even more outrageous.
‘25% is outrageous, as is 7% for splitting bills. It’s like they hate customers,’ one person wrote.
‘Screw that place! 25% surcharge plus 7% if you want to part pay?? That’s absolutely ridiculous,’ another person commented.
A third added: ‘F*** any place that charges extra for split billing, ESPECIALLY 7% JFC, how are people not more upset about that part?’
However, some Reddit users defended the restaurant claiming the owners probably have high overheads and would have to compensate staff wages on a public holiday.
‘Granted 25% is a bit steep but it may sadly be needed for them to even exist,’ one person wrote.
‘I’m usually against this sort of thing, but having been to this specific café twice in the past few weeks I think it stands up,’ another person added.
Some Aussies slammed the restaurant’s exorbitant public holiday and bill splitting surcharges, with many claiming the rate was ‘absolutely ridiculous
Andonis Café & Bar told Daily Mail Australia opening on a public holiday presents ‘growing challenges’.
A company spokesperson explained its high surcharge allows the restaurant to cover the additional costs incurred on a public holiday without passing the higher operating costs onto the customer throughout the year.
‘As a small business operating in the hospitality sector, staying open on public holidays presents growing challenges, including inflation, rising ingredient costs, and other operational expenses,’ Andonis Café & Bar said.
‘The 25% public holiday surcharge enables us to only just cover these additional costs and pay our employees fairly.
‘This surcharge applies only to the 14 public holiday days a year. We cannot justify raising prices year-round to cover these costs, as it would negatively impact our customers on the remaining 342 days.’
The restaurant explained the 7 per cent split bill surcharge was a policy designed to cover expenses associated with multiple transactions.
Expenses included merchant fees, gateway fees, terminal rental fees and fraud prevention service fees.
The small business said the policy was also designed to deter customers from ‘causing delays at the register’ especially in the event of large bookings.
Andonis Café and Bar added customers had the option to order online using an app which ‘rewards customers with loyalty points’ outweighing the card transaction fees.
However, the restaurant has since scrapped its 7 per cent bill splitting surcharge after receiving negative feedback.
‘In response to recent feedback, we have decided to remove the 7% split bill surcharge to help ease cost pressures for our valued customers,’ the café said.
An Andonis Café & Bar spokesperson told Daily Mail Australia the high public holiday surcharge was to cover ‘growing costs’. The restaurant has also ditched its 7 per cent split bill charge after receiving a slew of negative feedback
‘Our commitment is to provide a welcoming space for our loyal patrons, where you can enjoy delicious food, attentive service, and a pleasant ambiance with loved ones,’ the café added.
‘We are dedicated to constant improvement and development, and we thank everyone for their feedback and support in our growth.’
A restaurant or café is allowed to set their own surcharge on any given day, according to the Queensland Government.
Restaurants must display the surcharges prominently, clearly and transparently on their menu and are not required to produce separate menus for surcharge days.